Towed in El Paso Library

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Guides and research

How El Paso police towing and the City storage facility work

The City owns the storage facility; a private contractor runs intake, release and the monthly online auction under a City contract.

General information, not legal advice. The papers you got from the police, the tow company, the storage lot or a state agency control your dates. Agencies change phone numbers and steps, so check the agency's own page too.

The contract

In March 2019 the City Council awarded a three-year contract (with possible extensions) to run the facility at 11615 Railroad Drive; the contractor is paid from the facility's revenue from towing, impoundment, notification, storage, law-enforcement and credit-card fees. An earlier contractor ran it under a contract awarded in November 2011.

Sources: 2019 contract award agenda item; Internal Audit A2020-02

Auctions

Unclaimed cars are sold online on the second Tuesday of each month, with a public preview the Saturday before. Under the 2019 contract a car becomes eligible for the City auction after 51 days of impoundment.

Sources: Operator's El Paso page; Internal Audit A2020-02

What the auditors found

In May 2020 the City's Internal Audit Office found some cars sold before day 51, no check of owners' military status before sales, and a hold lot for evidence and litigation cars over capacity, with some cars held 3 to 8 years.

Sources: Internal Audit A2020-02

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