Guides and research: how towing works in San Francisco
Plain-language guides for people who were towed, and the audits, reports and court rulings behind them. Each summary is ours; follow the link to read the original.
Newest first. Government reports are public records; the others belong to their authors, so we link to them and do not post copies.
Budget and Legislative Analyst: Contract Amendment, TEGSCO, LLC (File 25-0072)
Report · San Francisco Board of Supervisors, Budget and Legislative Analyst · · Covers: City and County of San Francisco
Estimates about $278.6 million in tow program costs against $207.9 million in revenue over the 10-year contract, with transit funds covering about $70.7 million. It lists ways to shrink the gap, including fewer fee discounts or higher fees.
Why it matters: Shows the budget pressure on San Francisco's fee waivers.
News report · The San Francisco Standard · · Covers: City and County of San Francisco
Walks through one driver's bill and SFMTA's explanation that land and labor costs drive the fees. It reports about 35,400 tows a year after the pandemic and that SFPD-ordered tows make up about a fifth of the total.
Why it matters: A plain explanation of where a San Francisco tow bill comes from.
SFMTA staff report: Seventh Amendment to the towing contract
Report · San Francisco Municipal Transportation Agency · · Covers: City and County of San Francisco
Gives the contract's costs year by year since 2016, describes the 12-firm tow operator network, and summarizes a Controller survey of 11 other cities' tow programs and SFMTA's July 2022 memo on options to cut costs.
Why it matters: The clearest official description of how San Francisco's tow program is run and paid for.
Fines and Fees Task Force: Initial Findings and Recommendations
Report · San Francisco Office of the Treasurer & Tax Collector · · Covers: City and County of San Francisco
Reports about 42,350 tows a year in San Francisco, at roughly $600 to get a car back, with about 10% of cars left at the tow lot. It recommends tow and boot relief for low-income and unhoused people, payment plans and community service.
Why it matters: The work behind San Francisco's income-based tow fee relief.
San Francisco AutoReturn Complied With Key Contract Provisions ..., but Tracking of In-Person Customer Wait-Time Needs Improvement
Audit · Office of the Controller, City Services Auditor (with Sjoberg Evashenk Consulting) · · Covers: City and County of San Francisco
The only audit of the current towing contract we have found. It found fee collection, waivers, inventory and subcontractor oversight in order, but no tracking of in-person wait times. It reports about 42,500 tows and $21 million in fees in fiscal 2016-17.
Why it matters: An official check on how the City's tow contractor handles fees and waivers.